Thank you for shopping with Emulate LLC. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Policy:
- You have 30 days from the date of purchase to initiate a return.
- Products must be in their original condition and packaging to be eligible for a return.
- To request a return, please contact our support team at support@emulate-llc.com. Include your order number, a brief description of the issue, and any relevant photos.
Refund Policy:
- Once we receive your returned item and inspect it, we will notify you by email of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.
- If your refund request is denied, we will send you details on why it was not approved.
Non-Refundable Items:
- Personalized or custom-made items.
- Gift cards and downloadable products.
Exchange Policy:
- If you need to exchange an item for the same item due to a defect or damage, please contact us at support@emulate-llc.com with your order details.
Shipping Costs:
- Shipping costs for returns and exchanges are non-refundable unless the product is defective or an error was made by Emulate LLC.
For any further questions or assistance, please reach out to us at support@emulate-llc.com.